Before You Arrive:
Should you suspect you, or any member of your party, might have contracted or have met someone who may have been infected with Coronavirus prior to your holiday, you must follow the government guidelines on isolation within your own home.
Whilst we may not be able to automatically refund, we will do all we can to re-book your dates and if we do so, we will refund your holiday payment, less any additional costs we may have incurred. Therefore, the earlier we are notified the easier this would be. If we offer a refund without re-booking, we will require proof of your self-isolation requirement.
While On Holiday:
We are all hoping this doesn't happen but if you or a member of your party start to show symptoms whilst staying at one of our properties, you must advise us (by phone or text) and return home immediately. If, for any reason, you are unable to do so, you will need to notify us immediately. Any additional costs in rental for the additional time, including re-allocating incoming guests, etc. will be borne by you.
After You Leave:
If anyone with you on holiday develops symptoms and are confirmed Covid-19 positive please let the official track and trace team know you stayed at our cottage.