General T&Cs

The named person who makes the booking must be one of the guests who stays. She or he must be over 18 years old. This person is responsible for making sure that the terms of booking are adhered to.

Each property has a maximum occupancy number, which you must stick to.

Any booking of three or more people of the same sex will need the owners’ agreement before a booking is made (unless they are members of the same family, but from different generations).

We reserve the right to refuse a booking, but of course treat everyone equally and fairly.

The property is let strictly for holiday use and no ‘right to remain’ exists for the guest or anyone in the party.

We strongly recommend that you have holiday insurance. Your insurance should cover all risks including cancellation, accident, breakdown, loss or damage to personal property. We shall not be held responsible or liable for any loss or damage suffered by you or members of you party. In respect of Covid-19 please refer to the "Covid-19 & What We Need To Do Together" page of the website.

The Guests right to occupy the Property may be forfeited without compensation if:

  • More people or pets than declared at the time of booking or before the commencement of the holiday and/or the number the Property holds, attempt to take up occupation;
  • Overnight guests are entertained without the Owner’s express permission;
  • Any activity is undertaken which is illegal, or may cause unreasonable damage, noise, behaviour or disturbance;
  • Smoking in a designated "No Smoking" property.

We shall be allowed access to the property at any reasonable time during any holiday occupancy.
We carry out most communication with you by email.

We tend to phone only in emergency or if we can’t get you by email.

We’ll keep your details on record and will only share limited (name and telephone number) with housekeepers where necessary.

We promise never to pass your information on to other companies.

We will only email offers and updates about Cottages In North Devon a few times a year, and of course we’ll take you straight off our mailing list if you ask us to.

At the time of booking you can either:

  • Pay in full, including any extras you have requested; Or,
  • As long as the start of your holiday is more than 8 weeks away, you can opt to pay 30% of the full amount to secure the booking as a non-refundable deposit, and pay the balance 6 weeks in advance of your stay.

We will send a reminder but that should not be relied upon.

Failure to pay the full balance by the due date may be treated as a cancellation.

The easiest way to pay for your holiday is online, through our secure payment system provided by Stripe. If you pay by credit card, your card provider may charge you a fee, but there is no fee to you for paying by debit card.

We will notify receipt of all payments, by email. It is also possible to pay by cheque, please enquire.

Guests are advised to take out Holiday Cancellation Insurance.

Where insurance is not taken out, we will endeavour to re-let the cottage.

If the cottage is successfully re-let we will refund any monies paid with discrection in the repayment of the non-refundable deposit.

In respect of Covid-19:

  • Before You Arrive: - Should you suspect you, or any member of your party, might have contracted or have met someone who may have been infected with Coronavirus prior to your holiday, you must follow the government guidelines on isolation within your own home.
  • Whilst we may not be able to automatically refund, we will do all we can to re-book your dates and if we do so, we will refund your holiday payment, less any additional costs we may have incurred. Therefore, the earlier we are notified the easier this would be. If we offer a refund without re-booking, we will require proof of your self-isolation requirement.
  • While On Holiday: - We are all hoping this doesn't happen but if you or a member of your party start to show symptoms whilst staying at one of our properties, you must advise us (by phone or text) and return home immediately. If, for any reason, you are unable to do so, you will need to notify us immediately. Any additional costs in rental for the additional time, including re-allocating incoming guests, etc. will be borne by you.
  • After You Leave: - If anyone with you on holiday develops symptoms and are confirmed Covid-19 positive please let the official track and trace team know you stayed at our cottage.

In the very unlikely event that the property you have booked becomes unavailable or unsuitable for your holiday for reasons beyond our control, we will make every reasonable effort to arrange suitable alternative accommodation.

If this is not possible, or is not acceptable to you, all rental monies paid in advance will be refunded in full and you will have no further claim against us.
Responsible pet owners are welcome with their dogs at an extra charge per dog, per week or part week. If you are bringing a puppy or young dog please telephone to check this will be acceptable.

If a puppy or young pet is taken to a property without prior agreement this could result in you being asked to leave without compensation.

We ask dog owners to observe the following rules (failure to do so may result in you being asked to leave without compensation):

  • Dogs must be under strict control at all times while in the property;
  • Any fouling of lawns, pots, door frames etc. must be cleared up/rinsed away without delay;
  • The dog owner must bring the dog's bed or basket for sleeping in;
  • Dogs MUST NOT be left alone in the property or elsewhere at any time unless by arrangement;
  • Dogs MUST NOT lie on beds or furnishings, and hair must be well cleared up before departing;
  • Dog owners must ensure that their pets are free from parasites and fleas before they occupy the property. Failure to do so will incur subsequent charges;
  • Any damage (which must be reported to us immediately) or excessive cleaning that may incur an additional charge, will be at our discretion.

We have a no smoking rule inside all properties.

Smoking is allowed in the courtyard and communal garden.

Smokers must clear any smoking litter away immediately.

We make every effort to describe properties and facilities as accurately as possible, and to keep information up-to-date.

Details are given in good faith and we cannot accept responsibility or liability for differences or for any disappointment caused where a guest has differing expectations to those detailed in the description.

We take pride in our properties, and maintain facilities in good working order, however sometimes things do break down or malfunction.

Please let us know straight away, we are in the courtyard most days, by phone, text or email if something isn’t working, and we will make every effort to sort it out straight away.